Average Reviews:
(More customer reviews)In order to activate the card, you must scratch off an area on the back of the card to reveal a 25 digit code.Unfortunately, when I scratched mine off, five of the numbers came off in addition to the protective coating, thus making the card unusable.I called Microsoft's Xbox support and after about 20 minutes of going back and forth with an agent and then the "floor supervisor" on it, I was informed there simply was nothing they could do for me.As an IT professional, I found their support agents to be quite unprofessional - a sharp contrast from their enterprise support which strives for 100% "very satisfied" customers.
Quite surprised by Microsoft's inability to help, I called Amazon's customer support, explained the situation and much to my surprise, they immediately provided a replacement card and apologized profusely for the pre-Christmas issue.The replacement was provided at no cost, a return label can be printed from their site, and they even expedited the shipping for me - all without my having to ask.
Amazon is a top-rate retailer and continues to exceed my expectations with every order I place.
At the end of the day, there are two morals of this story.First, be careful scratching off your activation code; and second, if you do happen to get a card like mine, don't bother calling Microsoft - they won't do a thing to assist you on it.Do what I should have done from the start and deal directly with Amazon instead.
Click Here to see more reviews about: Xbox 360 Live Points Card
Product Description:
Redeem points through the Xbox LIVE® Marketplace tocrank your favorite games up a notch with add-ons likenew songs, maps, levels and more. You also can downloadHD movies or TV shows for an instant movie night or pickup and play arcade games the whole family will love.
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